Bronco Max: Error 22

DuraLabel printers require ribbons with a smart chip that contains information about the material, size, color and appropriate printer settings to ensure optimal print quality and efficiency. Without access to this information, the printer cannot print. The chip is housed on the ribbon cartridge. This chip must make contact with the pins in the printer for it to read the material.

Troubleshooting:

1. Ensure that the ribbon is from DuraLabel by confirming the part number. Bronco Max ribbon will start with M... This information can be found on the supply box or the printer icon in the top right corner of LabelForge Pro. Bronco Max ribbon will also have a part number on the label next to the ribbon chip. If the printer is showing a "!" icon over the supply icons when looking, it may not display the part number and the supply box or label on the cartridge will be needed.
2. Confirm the ribbon chip is still present in the cartridge and has not shifted or slipped out of its housing. In the BroncoMax, it should be on the back of the ribbon cartridge.
   1. If it has shifted, it can be pushed back into place.
   2. If it is missing, the ribbon will need to be replaced.
3. Remove the ribbon from the printer and then reseat the cartridge to ensure that the ribbon chip is in contact with the ribbon pins in the printer. If pressed into the printer, pins should spring back out.
4. Power cycle the printer to ensure that it is not stuck in error status.
5. Load a new or different ribbon into the printer to determine if issue is with the current ribbon or all ribbons.
6. If the error continues contact Tech Support or your Account Manager for further instructions.