Bronco Max: Error 13
Error 13 indicates that the cutter is jammed and cannot seat home in the BroncoMax.
DuraLabel printers include an automatic cutter that actuates after each label to ensure a clean edge for smooth feeding and operation. Over time, the cutter can build up adhesive that requires periodic cleaning. On occasion, the cutter can become jammed with adhesive or label material. If not cleaned often, the cutter can get stuck and may need a more thorough cleaning, dismantling or replacement. In most cases this can be resolved by cleaning the cutter. In extreme situations, the cutter can seize and may need to be replaced.
Troubleshooting:
- Power cycle the printer to ensure that it is not stuck in error status.
- Clean the cutter with the included swabs or a cloth and 99% Isopropyl Alcohol.
- Video: Cleaning your Bronco Max
- Lower the heat settings. Excessive heat can cause label to stick to ribbon and raise up past cutter ramp.
- Confirm that the printer is detecting Ribbon and Supply by opening LabelForge Pro and clicking on the printer icon in the top right hand corner. If another error is showing that can cause error 13, look for the appropriate guide or contact Tech Support
- Lower the heat settings. Excessive heat can cause label to stick to ribbon and raise up past cutter ramp.
- If error continues, contact Tech Support or your Account Manager for further instructions.