Error 34 indicates that the ribbon is not rotating properly in the BroncoMax.
DuraLabel printers calibrate ribbon upon lid closure to reduce wrinkles and ensure optimal print quality. If the ribbons cannot rotate, the printer will present this error. In most cases, reloading the ribbon will resolve the issue but on occasion it can indicate that the tach sensors on the ribbon motors need replaced. It can also indicate a defective cartridge in the BroncoMax.
Troubleshooting:
- Power cycle the printer to ensure that it is not stuck in error status.
- Ensure that the ribbon is from DuraLabel by confirming the part number. BroncoMax ribbon will start with M... This information can be found on the supply box or by selecting the roll icon in the top right corner of LabelForge Pro or on the printer screen. BroncoMax ribbon will also have a part number on the label next to the ribbon chip.
- Remove the ribbon from the printer and then reseat the cartridge to ensure that the ribbon chip is in contact with the ribbon pins in the printer.
- Load a new or different 8.6” ribbon into the printer to determine if the issue is with the current ribbon or all ribbons. Error can be more common with 4.3” ribbon.
- If the error continues contact Tech Support or your Account Manager for further instructions.