Bronco Max: Error 404

The LabelForge Pro software requires information about the label material, size, color and appropriate printer settings from the smart chip in the ribbon to interface with the printer. Without access to this information, the software cannot display the appropriate canvas and background. The chip is housed on the ribbon cartridge. This chip must make contact with the pins in the printer in order for the software to read the material.

Troubleshooting:

1. Ensure that the ribbon is from DuraLabel by confirming the part number. Bronco Max ribbon will start with M... This information can be found on the supply box or the printer icon in the top right corner of LabelForge Pro. Bronco Max ribbon will also have a part number on the label next to the ribbon chip. If the printer is showing a "!" icon over the supply icons when looking, it may not display the part number and the supply box or label on the cartridge will be needed.
2. Confirm the ribbon chip is still present in the cartridge and hasn’t shifted or slipped out of its housing. In the Bronco Max it should be on the back of the ribbon cartridge. If it has shifted, it can be pushed back into place. If it’s missing, the ribbon will need to be replaced.
3. Remove the ribbon from the printer and then reseat the cartridge to ensure that the ribbon chip is making contact with the ribbon pins in the printer. If pressed into the printer gently, pins should spring back out.
4. Power cycle the printer to ensure that it is not stuck in error status.
5. Set the driver as the default. This may help the software register the correct printer and supplies.
6. Close and then open the software in order to reestablish communication with the printer.
7. Open and close the lid to ensure the printer is registering the lid closure. The lid must be closed in order for the software to detect the supplies.
8. Load a new or different ribbon into the printer to determine if issue is with the current ribbon or all ribbons.
9. Ensure that the roll of label stock is from DuraLabel by confirming the part number. Bronco Max supply will start with T... This information can be found on the supply box or the printer icon in the top right corner of LabelForge Pro. If the printer is showing a "!" icon over the supply icons when looking, it may not display the part number and the supply box will be needed.
10. Confirm the end cap with the DuraLabel label and smart chip are facing the antenna. In the Bronco Max it should be facing towards the left wall when viewing the printer from the cutter.
11. Load a different roll of label material into the printer in order to test if the software is failing to read multiple rolls. Ideally this should be new supply so that we can confirm the part number from the box.
    1. If the issue only occurs with a single roll then this indicates the chip in the one roll of supply is defective and should be replaced.
    2. If all rolls present the error, there may be an issue with the software, the printer driver or the printer’s antenna.
12. Smaller supply in the Bronco Max can occasionally have difficulty reading due to the distance between the smart chip and the antenna. To resolve this, remove the end cap from the supply and slide it along the label spindle toward the back of the printer.
13. If error continues, contact Tech Support or your Account Manager for further instructions.