Bronco Max: Error 422

Error 422 indicates that the software cannot confirm the ribbon and supply type. This is usually caused by a printer error (6, 10, 22, etc).

The LabelForge Pro software requires information about the label material, size, color and appropriate printer settings from the smart chip in the ribbon and label material in order to interface with the printer. Without access to this information, the software cannot display the appropriate canvas and background. The chips are housed on the ribbon cartridge and the end cap that has the DuraLabel label.

Troubleshooting:

1. Set the driver as the default. This may help the software register the correct printer and supplies.
2. Open and close the lid to ensure the printer is registering the lid closure. The lid must be closed for the software to detect the supplies.
3. Power cycle the printer to ensure that it is not stuck in error status.
4. Ensure that the roll of label stock is from DuraLabel by confirming the part number. BroncoMax supply will start with T...
5. Confirm the end cap with the DuraLabel label and smart chip are facing the antenna. In the BroncoMax if you are looking at the cutter, the label should be facing the left side of the printer.
6. Load a different roll of label material into the printer in order to test if the software is failing to read multiple rolls. Ideally this should be new supply so that we can confirm the part number from the box. If the issue only occurs with a single roll then this indicates the chip in the one roll of supply is defective and should be replaced. If all rolls present the error, there may be an issue with the software, the printer driver or the printer’s antenna.
7. Smaller supply in the BroncoMax can occasionally have difficulty reading due to the distance between the smart chip and the antenna. To resolve this, remove the end cap from the supply and slide it along the label spindle toward the back of the printer.
8. Ensure that the ribbon is from DuraLabel by confirming the part number. BroncoMax ribbon will start with M...
9. Confirm the ribbon chip is still present in the cartridge and has not shifted or slipped out of its housing. In the BroncoMax it should be on the back of the ribbon cartridge.
   1. If it has shifted, it can be pushed back into place.
   2. If it is missing, the ribbon or ribbon chip will need to be replaced.
10. Remove the ribbon from the printer and then reseat the cartridge to ensure that the ribbon chip is making contact with the ribbon pins in the printer. If pressed into the printer, pins should spring back out.
11. Load a new or different ribbon into the printer to determine if issue is with the current ribbon or all ribbons.
12. Close and then open the software in order to reestablish communication with the printer.
13. If the error continues contact Tech Support or your Account Manager for further instructions.