Troubleshooting Common Print Errors
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      3. Troubleshooting Common Print Errors

      Kodiak: Error 22/23

      Error 22/23 indicates the Kodiak (print head 1/print head 2) can’t detect or fails to validate the ribbon.

      DuraLabel printers require ribbons with a smart chip that contains information about the material, size, color and appropriate printer settings to ensure optimal print quality and efficiency. Without access to this information, the printer cannot print. The chip is housed on the ribbon cartridge. This chip must make contact with the pins in the printer in order for it to read the material.

      Troubleshooting:

      1. Ensure the ribbon is from DuraLabel by confirming the part number. Kodiak ribbon will start with K… This information can be found on the supply box or by selecting the roll icon in the top right corner of LabelForge Pro or on the printer screen. 
      2. Confirm the ribbon chip is still present in the cartridge and hasn’t shifted or slipped out of its housing. It should be on the orange end piece with the silver arrow.
        1. If it has shifted, it can be pushed back into place.
        2. If it’s missing, the ribbon or ribbon chip will need to be replaced.
      3. Remove the ribbon from the printer and reseat the cartridge to ensure the ribbon chip is making contact with the ribbon pins in the printer. If pressed into the printer, pins should spring back out.
      4. Power cycle the printer to ensure it is not stuck in error status.
      5. Load a new or different ribbon into the printer to determine if issue is with the current ribbon or all ribbons.
      6. Swap the ribbon locations to see if the error changes from 22 to 23 or vice versa.
        1. If the error follows the ribbon, it indicates the ribbon chip is defective.
        2. If the error does not change it may indicate the ribbon pins in the printer are defective.
        3. If a second ribbon isn’t available, swap the blank ribbon cartridge location with the ribbon having issues. The Kodiak requires two ribbons to be loaded or a blank/placeholder cartridge to deactivate one of the ribbon slots.
      7. If error continues, contact Tech Support or your Account Manager for further instructions.