Troubleshooting Common Print Errors
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      3. Troubleshooting Common Print Errors

      KodiakMax: Error 404

      Error 404 indicates that the LabelForge Pro software cannot read the ribbon chip. This is usually accompanied by printer Error 22.

      The LabelForge Pro software requires information about the label material, size, color and appropriate printer settings from the smart chip in the ribbon to interface with the printer. Without access to this information, the software cannot display the appropriate canvas and background. The chip is housed on the ribbon cartridge. This chip must make contact with the pins in the printer for the software to read the material.

      Troubleshooting:

      1. Ensure that the ribbon is from DuraLabel by confirming the part number. KodiakMax ribbon will start with K… This information can be found on the supply box or by selecting the roll icon in the top right corner of LabelForge Pro or on the printer screen.
      2. Confirm the ribbon chip is still present in the cartridge and hasn’t shifted or slipped out of its housing. In the Kodiak, it should be on the orange end piece with the silver arrow. If it has shifted, it can be pushed back into place. If it’s missing, the ribbon or ribbon chip will need to be replaced.
      3. Remove the ribbon from the printer and then reseat the cartridge to ensure that the ribbon chip is making contact with the ribbon pins in the printer. If pressed into the printer, pins should spring back out.
      4. Power cycle the printer to ensure that it is not stuck in error status.
      5. Set the driver as the default. This may help the software register the correct printer and supplies.
      6. Close and then open the software to reestablish communication with the printer.
      7. Open and close the lid to ensure the printer is registering the lid closure. The lid must be closed for the software to detect the supplies.
      8. Load a new or different ribbon into the printer to determine if the issue is with the current ribbon or all ribbons.
      9. In the KodiakMax swap the ribbon locations to see if the error changes from 22 to 23 or vice versa. If error follows the ribbon, it indicates the ribbon chip is defective. If the error does not change it may indicate the ribbon pins in the printer are defective. If a second ribbon is not available, swap the blank ribbon cartridge location with the ribbon having issues. The KodiakMax requires two ribbons to be loaded or a blank/placeholder cartridge to deactivate one of the ribbon slots.
      10. Uninstall and reinstall the driver. Be sure to power cycle the computer after uninstallation and again after installation. When installing, it is best to be logged in as admin as opposed to installing at the user level with admin permissions. You may need to set the driver as default again.
      11. Uninstall and reinstall the software. When installing, it is best to be logged in as admin as opposed to installing at the user level with admin permissions.
      12. Provide a roll of test/trial ribbon to rule out issues with the end user’s supply. If errors continue, printer will likely need repaired/replaced.
      13. If the error continues, contact Tech Support or your Account Manager for further instructions.