Troubleshooting Common Print Errors
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      3. Troubleshooting Common Print Errors

      KodiakMax: Error 413

      Error 413 indicates that the previous print job failed to print.

      The LabelForge Pro software requires information about the label material, size, color and appropriate printer settings from the smart chip in the ribbon to interface with the printer. The printer reads this information before and after each print job. If it fails to read the information, it could result in this error. Opening the lid or pressing the cancel button will result in this error.

      Troubleshooting:

      1. Power cycle the printer to ensure that it is not stuck in error status.
      2. Open and close the lid to ensure the printer is registering the lid closure. The lid must be closed for the software to detect the supplies. Press firmly on the lid to determine if there is a weak switch connection.
      3. Confirm that the background and object colors selected in the software match the label and ribbon color loaded in the printer.
      4. This error can occur if too many print jobs are loaded in the buffer. Try sending a smaller batch of labels (50 or less).
      5. Ensure that the roll of label stock is from DuraLabel by confirming the part number. KodiakMax supply will start with K… This information can be found on the supply box or by selecting the roll icon in the top right corner of LabelForge Pro or on the printer screen.
      6. Confirm the end cap with the DuraLabel label and smart chip are facing the antenna. In the KodiakMax it should be facing the right side, toward the door opening.
      7. Load a different roll of label material into the printer to test if the software is failing to read multiple rolls. Ideally this should be new supply so that we can confirm the part number from the box.
        1. If the issue only occurs with a single roll then this indicates the chip in the one roll of supply is defective and should be replaced.
        2. If all rolls present the error, there may be an issue with the software, the printer driver or the printer’s antenna.
      8. Ensure that the ribbon is from DuraLabel by confirming the part number. KodiakMax ribbon will start with K… This information can be found on the supply box or by selecting the roll icon in the top right corner of LabelForge Pro or on the printer screen.
      9. Confirm the ribbon chip is still present in the cartridge and hasn’t shifted or slipped out of its housing. In the Kodiak, it should be on the orange end piece with the silver arrow.
        1. If it has shifted, it can be pushed back into place.
        2. If it’s missing, the ribbon or ribbon chip will need to be replaced.
      10. Remove the ribbon from the printer and then reseat the cartridge to ensure that the ribbon chip is making contact with the ribbon pins in the printer. If pressed into the printer, pins should spring back out.
      11. Load a new or different ribbon into the printer to determine if the issue is with the current ribbon or all ribbons.
      12. If the error continues, contact Tech Support or your Account Manager for further instructions.