Running into Error 22 on your Toro Max System? In this quick walkthrough, we show you how to verify your ribbon, check the smart chip, reload the cartridge, and test a new ribbon to get your printer back up and running fast. If your cartridge turns out to be defective, remember you can always tap into DuraLabel’s free lifetime support for help or to request a replacement.
Verify Loaded Ribbon 0:10
-
Check the ribbon currently loaded in the printer.
-
Look for the SKU on the box, which starts with 'M' followed by numbers (e.g., M4-3).
-
Alternatively, check the SKU on the ribbon cartridge itself.
Remove Ribbon Cartridge 0:41
-
Open the printer lid using the latch.
-
Remove the ribbon cartridge to inspect it.
Check Smart Chip Installation 1:10
-
Ensure the smart chip is installed in the ribbon cartridge.
-
If the chip is missing, contact support at 800-788-5572 or email support@duralabel.com.
Reload Ribbon Cartridge 1:35
-
If the smart chip is installed, reload the ribbon cartridge into the printer.
-
Ensure proper contact with the pogo pin and close the lid.
Power Cycle the Printer 1:49
-
If Error 22 persists, power off the printer.
-
Wait a few seconds, then power it back on to see if the error clears.
Test with a New Ribbon Cartridge 2:01
-
If the error remains, obtain a new ribbon cartridge.
-
Open the new ribbon box, remove the cardboard insert, and take out the ribbon.
Install New Ribbon Cartridge 2:35
-
Open the shrink wrap of the new ribbon.
-
Open the Toro Max lid, remove the old ribbon, and load the new ribbon.
-
Close the lid and wait a few seconds to check for Error 22.
Confirm Resolution 3:01
-
If Error 22 is no longer present, the previous ribbon was defective.
-
For a replacement, contact support at 800-788-5572 or visit DuraLabel.com
Please reach out to us with any further comments or questions at:
DuraLabel Support Number: +1 (888) 788-5572
DuraLabel Support: https://duralabel.com/support/
DuraLabel YouTube: https://www.youtube.com/@DuraLabelbyGP
DuraLabel Printers & Supplies: https://duralabel.com/printers-and-supplies/