Toro Max: Error 413

Troubleshooting:

1. Power cycle the printer to ensure that it is not stuck in error status.
2. Open and close the lid to ensure the printer is registering the lid closure. The lid must be closed for the software to detect the supplies. Press firmly on the lid to determine if there is a weak switch connection.
3. Confirm that the background and object colors selected in the software match the label and ribbon color loaded in the printer.
4. This error can occur if too many print jobs are loaded in the buffer. Try sending a smaller batch of labels (50 or less).
5. Ensure that the roll of label stock is from DuraLabel by confirming the part number. ToroMax supply will start with T... This information can be found on the supply box or by selecting the supply icons in the top right corner on the printer screen or the printer icon in the top right corner of LabelForge Pro if printing from the PC. If the printer is showing a "!" icon over the supply icons when looking, it may not display the part number and the supply box will be needed.
6. Confirm the end cap with the DuraLabel label and smart chip are facing the antenna. In the ToroMax it should be facing away from the LCD screen.
7. Load a different roll of label material into the printer to test if the software is failing to read multiple rolls. Ideally this should be new supply so that we can confirm the part number from the box.
   1. If the issue only occurs with a single roll then this indicates the chip in the one roll of supply is defective and should be replaced.
   2. If all rolls present the error, there may be an issue with the software, the printer driver or the printer’s antenna.
8. Smaller supply in the ToroMax can occasionally have difficulty reading due to the distance between the smart chip and the antenna.
   • To resolve this, remove the end cap from the supply and slide it along the label spindle toward the back of the printer.
9. Ensure that the ribbon is from DuraLabel by confirming the part number. ToroMax ribbon will start with M... This information can be found on the supply box or by selecting the supply icons in the top right corner on the printer screen or the printer icon in the top right corner of LabelForge Pro if printing from the PC. ToroMax ribbon will also have a part number on the label next to the ribbon chip. If the printer is showing a "!" icon over the supply icons when looking, it may not display the part number and the supply box or label on the cartridge will be needed.
10. Confirm the ribbon chip is still present in the cartridge and hasn’t shifted or slipped out of its housing. In the ToroMax it should be on the back of the ribbon cartridge.
    1. If it has shifted, it can be pushed back into place.
    2. If it is missing, the ribbon will need to be replaced.
11. Remove the ribbon from the printer and then reseat the cartridge to ensure that the ribbon chip is in contact with the ribbon pins in the printer. If pressed into the printer gently, pins should spring back out.
12. Load a new or different ribbon into the printer to determine if the issue is with the current ribbon or all ribbons.
13. If error continues, contact Tech Support or your Account Manager for further instructions.