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Toro Max: Error 13

Error 13 indicates that the cutter is jammed and cannot seat home in the Toro Max.

Troubleshooting:

  1. Power cycle the printer to ensure that it is not stuck in error status.
  2. Clean the cutter with the included swabs or a cloth and 99% Isopropyl Alcohol.
  3. Lower the heat settings. Excessive heat can cause label to stick to ribbon and raise up past cutter ramp.
  4. Confirm that the printer is detecting Ribbon and Supply by either clicking on the supply icons in the top right hand corner of the display or in LabelForge Pro, by clicking on the printer icon in the top right hand corner. If another error is showing that can cause error 13, look for the appropriate guide or contact Tech Support
  5. If error continues, contact Tech Support or your Account Manager for further instructions.